Recover account access
Have a backup code? Sign in with your password and use the backup-code field to replace your authenticator. Recovery never stops a broadcast, resets provider keys or starts a Project.
Lost your factor and backup codes?
Customers need control of their existing verified email and either independently verified payment evidence or a response from a previously paired self-server. Without both forms of evidence, recovery is unavailable. No new address or sign-in provider can bypass this check.
Confirm your existing email
Paste the email-proof code delivered to your existing email. It is not a sign-in credential. If delivery is unavailable, contact support; a request acknowledgement does not confirm delivery.
Awaiting independent review
Give support the case reference and challenge below. A pasted challenge is not proof of server possession. A previously paired server must answer it through its authenticated management channel.
- Case reference
- Server challenge
- Expires
Approval sends a separate one-use recovery credential to your existing email. If evidence or delivery is missing, access stays unavailable.
Use an approved recovery credential
Use the separate credential delivered after approval. The service owner must obtain it through the protected owner-recovery host console; administrators cannot use customer recovery. Support cannot issue an owner credential through this website.